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Hello and welcome to Puzzlesnz

We are a Family Business based in Invercargill Southland New Zealand.Of more importance than our location is providing a reliable, trustworthy and safe buying experience to our valued customers New Zealand wide. We value good service when we purchase anything ourselves,  and it is this level of service that we aim to provide here at Puzzlesnz

We have confidence in the quality of the brands and products we stock. We carefully select these products for our store plus we are always on the lookout for great new puzzles to add to our range

Check back from time to time there's bound to be something new

 

 

Orders are usually processed and dispatched withing 24hrs - An auto generated tracking email goes out  at time of dispatch

This tracking email will come from our Logistics providor Courierit  - please look out for these emails in your spam and junk folders as well as the inbox

We have no control and can't make the parcels go faster once they leave here - We will though always follow up with the courier if there appears to be delivery issues

Please be realistic in your expectations

 

Payment Options

As well as credit & debit card options we also have Laybuy as a payment option for you to choose during the checkout process.

Laybuy lets you receive your online purchase now and spread the total cost over over 6 instalments Interest Free.

You only pay the normal price of your purchase. There is no interest charged or extra costs applied.

It is quick and easy to join Laybuy Simply complete registration and Laybuy will automatically assign you a limit and you can begin shopping immediately.

Simply select Pay by Laybuy at checkout.

Puzzlesnz does not have access to, nor store your financial information. 

 

Can I purchase useing a Credit Card or Debit Card ?

Yes you can.  We have two payment gateways intergrated into our site.

Both payment gateway transactions are processed on the respective sites - not on Puzzlesnz

If you want to use PayPal payment gateway you will be redirected to the PayPal site for processing of your payment.  No PayPal account is needed to pay this way

 

Are my credit card details secure?

The payment gatways we use do not share your financial details with us at any time, nor is this information stored on this site in any form. 

 

Can I deposit payment into your Bank Account?

Yes.  Select this option at checkout. You will be provided with our bank account details during the checkout process.

We will hold your order until the payment clears - Banks are now processing payments 7 days per week so this should not result in delay

Please be aware though that if after 3 days we can't identify your payment the order will be cancelled

 

Shipping Policy

 

We make every effort to process orders promptly

Please remember we ship from the bottom of the South Island - Once the parcel leaves us we have no control over how fast its progress is

 

Delivery

Delivery is to a NZ address only 

How much is shipping?

Our Standard charge is $6.99 

You can add as many items as you like into the cart  for this rate

No split orders - Order shipped to one address only

 

How will my purchase be delivered?  

The majority of our items are delivered by courier. We will also use NZ Post for Rural and R.D. or where we consider this delivery method appropriate

If at all possible please supply us with a physical address

Please be aware that if you choose to have your order sent to a Post Box or to Counter Delivery it will go via NZ Post parcel post and will be possibly be untracked

Is there an additional  charge for Rural Delivery?

No additional charge for Rural Delivery

How long will delivery take?

Our courier service is a  2 - 3 day service, (Not overnight) but we advise 3 days  for South Island and potentially 4 days for upper North Island.  We use an economy courier service In order to keep our shipping costs to you at a reasonable rate

Couriers deliveries are tracked - an auto generated track email will be sent to you from our logistics provider

Rural delivery can be expected to be at the upper end of the scale depending on delivery address.

 

Returns Policy

I've changed my mind about a product I've purchased can I return it?

Yes. We will accept a return if it has a valid receipt and is brand new and unused condition in its original packaging . You can send it back to us for exchange or refund within 14 days of purchase. But please contact us first before returning.

It is your responsibility to pay freight costs to return the item plus any costs involved to resend a new one.  

Also the item is your responsibility until it reaches us. Unfortunately we cannot be held responsible for lost parcels on their way back to us, Therefore for your own protection we recommend that you send the parcel using a delivery service that is traceable and insures you for the value of the goods. Delivery charges are only refundable where goods are faulty and a refund is made.

I've received a damaged or faulty product.  What now?

Please contact us . If we cannot easily resolve the problem we can arrange a return, exchange or refund.  In this instance where product is either faulty or damaged, costs to return the product are paid by us.

My Parcel hasn't arrived. What should I do?  

It doesn't happen often but occasionally a parcel goes astray.  Contact us if you feel it is taking too long and we will begin a search with our delivery agent   We are committed to ensuring a safe and pleasant buying experience, this includes when things don't go quite as planned!

 

Terms and Conditions of Sale

Trademarks

All brand, product, service, and process names and logo's appearing on this Web site are trademarks of their respective holders.

Use of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

While we take considerable effort to ensure this site is free from errors, Information on this site may contain technical inaccuracies or typographical errors, including product pricing and availability which may be changed or updated without notice.  

Puzzlesnz reserves the right to refuse service and/or cancel orders at its discretion, including without limitation  if we believe customer conduct violates applicable law or is harmful to the interests of www.puzzlesnz.co.nz

Puzzlesnz reserves the right to edit/change/update the Terms & Conditions of this website at anytime without notice.

Any links to third party websites are provided for your convenience and to provide further information.  We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising from such use is subject to the laws of New Zealand.  

Use of this website is deemed acceptance of our terms and conditions

The Privacy Policy can be viewed at the bottom left of this page

Contact Us

We are always happy to hear from our customers and to answer your questions and requests. Please be aware though that we are an online only business

Email is our preferred means of contact - please use the form below

The email address is closely monitored, so you are more likley to receive a prompt reply by useing this method   If you prefer to telephone please also be aware that it may not be answered outside normal business hours

Please also be aware that replying to the Tracking email sent when your order is dispatched puts you in contact with our Courier Logistics Company and not directly to Puzzlesnz.

They can certainly assist with delivery related issues but are not able to help with other issues relating to our site

Please correct the errors above and try again.