Yes. We will accept a return if it has a valid receipt and is brand new and unused in its original packaging . You can send it back to us for exchange or refund within 14 days of purchase. But please contact us first before returning.
It is your responsibility to pay freight costs to return the item plus any costs involved to resend a new one.
Also the item is your responsibility until it reaches us. Unfortunately we cannot be held responsible for lost parcels on their way back to us, Therefore for your own protection we recommend that you send the parcel using a delivery service that is trackable and insures you for the value of the goods. Delivery charges are only refundable where goods are faulty and a refund is made.
Please contact us . If we cannot easily resolve the problem we can arrange a return, exchange or refund. In this instance where product is either faulty or damaged, costs to return the product are paid by us.
It doesn't happen often but occasionally a parcel goes astray. Contact us if you feel it is taking too long and we will begin a search with our delivery agent We are commited to ensuring a safe and pleasant buying experience, this includes when things don't go quite as planned!
