Contact Puzzle NZ
We are always happy to hear from our customers and to answer your questions and requests.
Please be aware though that we are an online only business
Email is our preferred means of contact - please use the form below
The email address is closely monitored, so you are more Likely to receive a prompt reply by using this method If you prefer to telephone please also be aware that it may not be answered outside normal business hours
Please also be aware that replying to the Tracking email sent when your order is dispatched puts you in contact with our Courier Logistics Company and not directly to Puzzlesnz.
They can certainly assist with delivery related issues but are not able to help with other issues relating to our site
Puzzlesnz Ltd
PO Box 6213
Windsor
Invercargill 9810
Shipping & Delivery (Key Points)
We aim to ship within 24hrs (Weekdays) of receiving order
Flat rate $7.00 Nationwide No Limit on items in cart
No Rural Charge
Free shipping orders over $150.00
Courier delivered No Signature required
Parcels Tracked.
Tracking email sent at dispatch
Our courier service is not overnight We advise 2-3 days for South Island and 4-5 days for upper North Island. These are delivery targets only
Rural location could add several more days
We ship to a NZ address only
We accept payments by:
Debit or Credit Card
Apple Pay & Google Pay
Bank Deposit
Laybuy NZ - interest free over 6 weeks