What are the shipping charges

• FREE DELIVERY When you spend over $150.00

• Our Shipping charge is a flat rate of $7.00 nationwide. This is for tracked non signature courier delivery.

You can add as many items to the cart as you like for this rate

We make every effort to process orders promptly, usually within 24hrs weekdays

Where is stock held

We hold all products listed in our store at our Southland NZ warehouse.  Your order will be supplied and shipped from there.

How long will delivery take

Our courier service is an economy service, (Not overnight) we advise 2-3 days  for South Island and potentially 4-5 days for upper North Island.  These are delivery targets only

Couriers deliveries are tracked - an auto generated track email will be sent to you at time of dispatch

Rural delivery can be expected to be at the upper end of the scale and potentially a few more days depending on delivery address.

Please be aware that our deliveries are non signature. By placing an order you are granting our couriers an authority to leave. Neither Puzzlesnz nor our courier will be responsible for parcels once delivery has been made and when an authority to leave has been provided. This includes replacement of or refunds for parcels tampered with, lost or stolen following delivery.

If you have a special or safe place to leave delivered parcels please advise us - We will make sure it is noted on the parcel

My parcel hasn't arrived

It doesn't happen often but occasionally a parcel goes astray.  Contact us if you feel it is taking too long and we will begin a search with our delivery agent  We are committed to ensuring a safe and pleasant buying experience, this includes when things don't go quite as planned!